Customer queue management system software

Wait time & Communication- After generating a ticket, customers heads to waiting area, where the brand tries to make there wait both active and interactive with interactive communication medias playing on the display screens. (average wait time, number of customers ahead of there turn etc.) CustomerвЂ™s then generates a hard ticket where in all the information pertaining to there wait is printed.Virtual tokens are activated once they arrive(again depending upon the mechanism and logic).

Dedicated Queuing Machines/ Token Machines are installed at the strategic points where customers walks-in and gets a token for the service they want to seek tellerвЂ™s assistance.When they arrive in the premise a notification alert is sent to the service tellerДЄllocation & Direction- The advance stage after appointment is allocation and direction, in this stage customers enter the queue either by taking a token from ticketing kiosks or activate their virtual tickets.CustomerвЂ™s are notified about the wait time via Push-in texts, SMS.Queuing theory is generally considered a branch of operations research because the results are often used when making business decisions about the resources needed to provide a service.ДЄppointment- The first stage of the logic is Appointment or Customer Arrival, so in this stage customer seeks there appointment either by coming down directly to the branch or by booking there tickets online via web or through mobile app. A queuing model is constructed so that queue lengths and waiting time can be predicted. Queuing theory is the mathematical study of waiting lines, or queues. The moment a customer steps inside your premises, queue management system platform enables customers to powerfully connect with the concerned representative of your organization to seek appropriate solution for the required services.Д«efore moving further, we need to understand how exactly the routing is done and for understanding that we need to understand Queuing Theory. Synonyms for Queue Management System are Footfall Management, Token System or Ticketing Solution even Queuing System and Electronic Branch Management. The platform intelligently routes the customer to a skilled representative to respond to respective tokens. Queue Management System platform is a collection of different modules designed to efficiently handle and manage customer requests. We tried to define Queue Management System in the previous segment, continuing the same ahead,

Customer queue management system software